Social Media Plays Key Role in Brand Loyalty, Customer Care Research
May 5th, 2008 by George Aspland
Here’s a post on Search Engine Watch that summarizes a new study showing a growing number of consumers use social media to check out a company’s customer care reputation before buying. It points out the important of taking an active role in social media to listen, respond & improve
hi! i am interested in your statement. Anyways, your definitely right the social media is very important especially in outsourcing industry. It gives a big role in the business industry, it is just like a web support agent that provides the needs of the clients.